Refund Policy

Last updated: January 16, 2026

1. Refund Eligibility

We offer refunds for credit purchases under the following conditions:

Eligible for Refund

  • • Within 30 days of purchase
  • • Unused credits (0% usage)
  • • Technical issues preventing service use
  • • Duplicate purchases

Not Eligible

  • • After 30 days from purchase
  • • Credits have been used
  • • Change of mind after usage
  • • Account violations
2. Refund Process

To request a refund, please follow these steps:

1

Contact Support

Email us at support@hovera.com with your account email and transaction details

2

Provide Information

Include your order number, purchase date, and reason for refund request

3

Review Process

We'll review your request within 2-3 business days

4

Refund Processing

If approved, refunds are processed within 5-10 business days

3. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Cards: Refunded to the original card (3-5 business days)
  • PayPal: Refunded to your PayPal account (1-3 business days)
  • Bank Transfer: Refunded to your bank account (5-10 business days)

Note: Processing times may vary depending on your financial institution. International refunds may take longer.

4. Partial Refunds

In certain circumstances, we may offer partial refunds:

Minimal Usage

If less than 10% of credits have been used, we may offer a partial refund

Service Issues

If technical issues prevented normal usage, we may offer a partial refund

5. Credit vs. Cash Refunds

We may offer credit refunds instead of cash refunds in certain situations:

Credit Refund

  • • Immediate processing
  • • No processing fees
  • • Can be used for future purchases
  • • No expiration date

Cash Refund

  • • 3-10 business days
  • • May include processing fees
  • • Returned to original payment method
  • • Subject to eligibility criteria
6. Special Circumstances

Duplicate Purchases

If you accidentally purchase credits multiple times, we'll refund the duplicate purchases immediately upon verification.

Technical Issues

If our service is down or malfunctioning for extended periods, we may offer refunds or credit extensions.

Account Violations

Accounts terminated for violations of our Terms of Service are not eligible for refunds.

7. Refund Timeline
Refund Request Submitted
Immediate
Review Process
2-3 business days
Refund Processing
5-10 business days
Funds Available
3-10 business days
8. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@hovera.com
Subject: Refund Request - [Your Order Number]
Response Time: Within 24 hours
Business Hours: Monday-Friday, 9 AM - 5 PM EST

Pro Tip: Include your order number and purchase date in your refund request to expedite the process.